F FastCheckKit

Return & Refund Policy

Effective date: [Effective Date] Last updated: [Last Updated Date]

At FastCheckKit we want you to be confident in your purchase. Because our products are medical/health test kits, special hygiene and safety rules apply to returns. Please read this policy carefully before ordering.

Note: This is a template and should be reviewed by a qualified legal professional to ensure it complies with UAE consumer‑protection law.

1. Hygiene and Safety — Important

For health, safety, and hygiene reasons, test kits cannot be returned or exchanged once the packaging or seal has been opened, even if the kit is unused. This is standard practice for self‑test and diagnostic products and helps protect all our customers.

2. When You Can Return an Item

You may request a return only if all of the following apply:

  • The item is unopened, unused, and in its original, sealed packaging.
  • The item is in resalable condition, with all seals and labels intact.
  • Your return request is made within 3 days of delivery.
  • You can provide proof of purchase (order number or confirmation email).

We may also accept returns where an item arrives damaged, defective, expired, or incorrect — see Section 4.

3. What Cannot Be Returned

  • Opened or unsealed test kits.
  • Items returned after the 3‑day return window.
  • Items without proof of purchase.
  • Items not in their original, resalable condition.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, expired, or incorrect, please contact us at [Support Email] within 3 days of delivery, including your order number and clear photos of the item and packaging. If verified, we will arrange a free replacement or a full refund, including any delivery fee paid.

5. How to Request a Return

  1. Email [Support Email] with your order number and the reason for the return.
  2. Wait for our confirmation and return instructions before sending anything back.
  3. Return the item as instructed, in its original condition and packaging.

Returns sent without prior approval may not be accepted.

6. Refunds

  • Once we receive and inspect your return, we will notify you whether your refund is approved.
  • Because orders are paid via Cash on Delivery, approved refunds are issued via [bank transfer / store credit / other method — specify], using the details you provide.
  • Refunds are typically processed within [X] business days of approval.
  • Delivery fees are non‑refundable except where the return is due to our error (damaged, defective, or incorrect item).

7. Cancellations

You may cancel an order before it has been dispatched by contacting us at [Support Email] as soon as possible. Once an order is out for delivery, it can no longer be cancelled, but you may decline it at the door (see Section 8).

8. Refused Deliveries

Since we operate on Cash on Delivery, you may refuse an order at the point of delivery if the packaging is visibly damaged or tampered with. Repeatedly refusing accepted orders without a valid reason may affect your ability to order in future.

9. Contact Us

FastCheckKit Email: [Support Email] Phone: [Phone] Address: [Business Address]